General Management
Business management practices. Customer relations. Strategic planning. Business management guides, tutorial and checklists. Self-assessments. ISO 9000. Corporate management. Presentation and public speaking materials. RFP guidance.
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Guide to developing a business plan. Business plan guidance on how to write an effective plan. Tips and examples on business plan development. Sample plans illustrate required content. Tutorial with outline for business plans.
Customer satisfaction program. Full text of a customer service plan. Evaluating your company for its strengths and weaknesses in promoting customer satisfaction. How to handle persistent complainers. How to measure customer satisfaction. Reengineering for customer satisfaction in service industries.
ISO 9000 self-assessment test and program example. Answers to the most commonly asked questions on quality. The content, application and revision of the ISO 9000 standards. Quality system approval/registration, etc. Search a database for North American ISO 9000 and QS-9000 registered companies - nearly 27,000 entries. Example quality system documentation.
Articles on strategic planning and business management tips. Guide and examples of using scenario planning to think strategically about the future. Project management.
Effective presentations manual. Tips for developing and delivering presentations. Advice on the use of visuals and overheads. Guidance on computer presentations. Presentation how-to tips, techniques, new technologies, and case studies.
Purchasing & supply management. Large number of articles on purchasing and supply chain for the supply management professional. Full text of a university's purchasing and business services manual.
Proposal (RFP) preparation checklists. RFP tutorials. Full text of sample Requests for Proposals for various industries. Guides and how-to's on writing and responding to RFP's.
RFP
