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Best practices and key metrics to core functions within the finance function. Solutions for more than 2,000 best practices in manufacturing. Credit & accounts receivable benchmarks. Software on best practices in manufacturing. Articles, white papers and resources on benchmarking.
Guides to ethical decision making. Corporate code of ethics examples, voluntary business codes, business values and morals, guide to ethical decision making.
Guides to improve organizational performance. Measuring business results. How to get superior business performance and how to measure it. Analyzing gaps to prioritize plans for improvement. How CFOs determine which value based performance metric is best for their companies. Organizational effectiveness. Tutorial on business assessment and planning.
Guide to developing a business plan. Business plan guidance on how to write an effective plan. Tips and examples on business plan development. Sample plans illustrate required content. Tutorial with outline for business plans.
Customer satisfaction program. Full text of a customer service plan. Evaluating your company for its strengths and weaknesses in promoting customer satisfaction. How to handle persistent complainers. How to measure customer satisfaction. Reengineering for customer satisfaction in service industries.
Lessons on leadership, such as time management. The importance of developing critical listening skills. Negotiating styles. Leadership development. People management. Quotes from famous leaders. Self-assessment of your strength in the Leadership Empowerment Principles.
Articles on strategic planning and business management tips. Guide and examples of using scenario planning to think strategically about the future. Project management.
Articles on emerging issues facing industry and management. Abstracts of selected Gallup reports. Hot topics. Political news. Union positions. Database access to state policies versus US federal policies. Research results of American Management Association surveys of American business. US employment policies. Privitization. Legislative updates (federal & state) from the National Governor's Association on key issues.
Effective presentations manual. Tips for developing and delivering presentations. Advice on the use of visuals and overheads. Guidance on computer presentations. Presentation how-to tips, techniques, new technologies, and case studies.
Principles and practices of Total Quality Management. TQM case studies. Tools and techniques. Reengineering for productivity and quality. Full text of a quality control manual.
Proposal (RFP) preparation checklists. RFP tutorials. Full text of sample Requests for Proposals for various industries. Guides and how-to's on writing and responding to RFP's.
Collection of full text corporate governance codes and principles. Full text of the OECD principles of corporate governance. Current corporate governance codes and standards from various countries.